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Real humans, real answers — across 40 languages, 180+ countries, 24 hours a day. Pick a channel below and a specialist will get you unblocked fast.
Real questions. A human connection.
Find the right channel for your account and platform questions.
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Fill out the form and a specialist from the right department will reply — most messages get a first response in under four hours.
Six offices, five continents
Market Securities operates trading desks, support centers, and engineering hubs across the world's most important financial time zones.
Reach the right team directly
Skip the queue — email or call the specialist team that owns your issue.
General
General product questions, onboarding help, account basics, and anything in between.
Trading
Order routing, execution issues, margin calls, after-hours trades, and market data.
Account
Profile, KYC, verification, beneficiaries, joint accounts, and account transitions.
Billing
Statements, fees, performance-fee invoices, 1099-B, and tax-document corrections.
Technical
App crashes, login issues, API errors, charts, notifications, and platform bugs.
Security
Suspected fraud, 2FA recovery, account takeover, wire verification, urgent freezes.
Press
Interviews, press kits, embargoed research, executive quotes, and media briefings.
Partnerships
Affiliate, white-label, distribution, broker-dealer, and institutional deals.
Compare ways to reach us
Every channel works for every issue — but matching the right channel to your need saves time.
Screenshots, account-specific bugs
Detailed, threaded conversations
Public product feedback, light questions
When will you hear back?
Pick your department, priority, and preferred channel — we'll show our best estimate based on real-time queue data.
For General issues marked Medium via Email.
Most-asked questions
The eight questions our support team fields most often — answered in plain English.
Find us where you are
Public questions, product feedback, and behind-the-scenes content across eight platforms.
Self-serve answers, instantly
Over 480 articles written by humans who actually use the product. The fastest way to unblock yourself.
Getting started in 5 minutes
Open your account, fund it, and place your first trade.
Funding your account
ACH, wire, crypto, and international transfer options.
Placing your first trade
Market, limit, stop, and conditional order types.
Security best practices
2FA, passkeys, hardware keys, and biometric login.
Understanding your 1099
Tax forms, FIFO/LIFO lots, and TurboTax import.
Reading the charts
Candles, indicators, timeframes, and drawing tools.
SIPC & Lloyd's coverage
How your cash, securities, and crypto are protected.
Copy trading guide
Pick experts, set risk controls, monitor performance.
Built for every investor
Market Securities is fully localized in 40 languages and WCAG 2.2 AA-compliant for users of all abilities.
Supported languages
Accessibility accommodations
- Screen reader optimized (NVDA, JAWS, VoiceOver)
- Keyboard-only navigation across every page
- ASL interpreter on request for support calls
- High-contrast and reduced-motion modes
- Closed captions on all video content
Unhappy with our answer? Keep going.
Every case has a clear, fast path to senior leadership — including direct access to the CEO's office if needed.
Frontline support
Generalist agent triages and attempts to resolve your issue. Most cases close here.
Stop by our NYC headquarters
By-appointment visits welcome Monday through Friday. Bring an ID and we'll roll out the (small) red carpet.
Market Securities Headquarters
A 38,000 sq ft space in the heart of Midtown — engineered for traders, designers, and engineers working side by side.
Still have questions?
We're ready when you are.
Skip the search and jump straight into a live chat — or browse 480+ articles in our help center. Either way, a real person is on the other end.